This page is the starting point for all BOX5 support.
Most questions are answered below, including information on streaming access, downloads, orders, payments, and technical issues. Please review the Help Center before submitting a support request.
All support inquiries must be submitted using the contact form on this page. Requests sent through the form are tracked and routed appropriately to ensure timely assistance. Emails sent directly to support addresses may not receive a response.
STREAMING HELP
I don’t see my stream on my TV appsWhy do I see buffering on my video?The player loads but the video is stuttering or choppy, what could be the problem?The livestream player isn’t loading, what could be the problem?How do I watch a stream on my TV?
More Streaming HelpAPPS & STREAMING
More App HelpACCOUNT / BILLING
More Billing HelpGENERAL QUESTIONS
I don’t see my stream on my TV appsWhy do I see buffering on my video?The event is over, how do I watch?When does my event start?
More General HelpTECH SUPPORT
Why do I see buffering on my video?The player loads but the video is stuttering or choppy, what could be the problem?The livestream player isn’t loading, what could be the problem?Can I watch on multiple devices?What web browser do you recommend?
More Tech Help