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Frequently Asked Questions for BOX5-TV Users

What are my Season-Pass subscription options?

ONE-TIME (per season): With a season-pass subscription, you gain access to all of our premium content on BOX5-TV. You’ll be billed once per season (fall & spring) on the date that you originally signed up for your Season-Pass.  For example, if you join on Ocotber 1st, you’ll be billed the Season-Pass again on October 1st each year afterward.  The Season-Pass gives you access to every BOX5-TV event with minor exceptions*.  Season-Pass subscriptions are valid until December 1st each year.

*American Youth Football Championships & UIL Championships will not be available with the Season-Pass.  

You can cancel your Season-Pass at any time. Simply log in to your account (on the original device). Once you cancel, you will still be able to access all content available on the BOX5-TV website's until your subscription expires.
 

Can I share my Season-Pass subscription with other people?
We do not permit subscribers to share their accounts with anyone, and we reserve the right to terminate a Season-Pass subscription if there is evidence of account sharing.  We track IP addresses and simultaneous login attempts.
 

Can I watch live events from multiple devices simultaneously?
Only one mobile device or computer at a time can be used to watch live events. If you start watching a live event from one device, you’ll need to logout of your account on that device before attempting to watch the same event from a different device.
 

What is the refund policy?
You can review our refund policy in the Terms of Use.
 

How can I get in contact with Customer Support?
Email BOX5-TV to reach out to us with your questions and comments.

Live Stream Frequently Asked Questions

Which devices support live events?
Our live events are supported on all devices.  Please make sure that if you are trying to access via your mobile device, that you have a strong signal and the latest software updates.  Be sure that your device supoprts HTML5 content.  We have also found that our live streams are not fully supported on ALL SmartTV's.  
 

What web browsers do you recommend?
For the best viewing experience, we recommend using the most recent versions of Google Chrome or Mozilla Firefox.  We have good success on Safari, however, you must be up-to-date on your browser and make sure all browser cache has been cleared.  Before streaming any event, it is recommended to clear browser cache and restart your browser, then access the stream.  We also recommend to reset your wifi router prior to using any live stream as well.  Information on how to reset your router can be found on your manufacturers website.
 

I am getting an error when I try to login, why is this happening?
Make sure that you have not shared your password. Only one mobile device or computer can be used to watch live events at a time. If a viewer begins watching a live event from one device, he/she must first log out of that device before attempting to watch the same event from a different device.
 

Is archive footage available for the live events?
Yes*, we maintain our events as archived footage on BOX5-TV.  Available content is accessible via subscription.

*Due to music rights, musical event archives are not currently included on BOX5-TV.
 

The live stream player isn’t loading, what could be the problem?

• Please ensure that you have JavaScript and cookies enabled. Also, be sure that you have no security settings or ad-blockers that could be preventing you from loading the stream. If you do have an ad-blocker installed, uninstalling this should resolve the issue.
• Ensure that you don’t have a Firewall or network security setting in place, which could be blocking Flash playback
• Older versions of browsers may not support current technology and videos may not play. We recommend viewing live streams on an up-to-date version of Mozilla Firefox or Google Chrome
• Clear your cache in your web browser.
• Reset your router.
   

The player loads but the video is stuttering or choppy, what could be the problem?

Video clips will play better with faster Internet connections. Users with a high-speed connection (DSL or cable) should experience high-quality video. Users may experience longer loading times while using cellular hotspots and lower bitrate download speeds while the video buffers before playing, and users may experience buffering as the video plays.

If you are on a wireless connection try switching to a wired connection, or move closer to the wireless router for a stronger signal. Also, if you are running other bandwidth intensive programs you may want to quit out of these as they could be taking away from your available bandwidth.

 

ROKU FREQUENTLY ASKED QUESTIONS

How do I watch live events and videos on my Roku?
To enjoy BOX5-TV Season-Pass or other subscriptions on a Roku, you’ll need:

• A Roku 3 or later model
• iWeb or other supported roku app for your mobile device or computer

Purchase a subscription via the BOX5-TV Website.

Once you have a subscription, open the iWebTV on your mobile device. 

Tap the connect icon on your iPad or iPhone.

Visit the box5tv.com website via iWebTV and start your video.