Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
BOX5-TV Terms of Service
Effective Date: 01/04/2026
- Agreement to Terms
By accessing or using BOX5-TV (“the Service”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, do not use the Service. These terms are governed by the laws of the Commonwealth of Kentucky, United States.
- Nature of Service
BOX5 Media provides live streaming and digital download access to performing arts events. Purchases provide viewing access to multiple performances, not individual shows. All content is delivered digitally.
- No Refunds
All sales are final. Due to the digital nature of our products and live event scheduling, no refunds, credits, or exchanges will be issued under any circumstance, including but not limited to connection issues, missed performances, or user error.
- Processing Fees
A non-refundable credit card processing fee may be charged at checkout. This fee covers costs imposed by banks and card networks and is not retained as profit by BOX5 Media.
- Chargebacks and Account Blocking
Any unauthorized chargeback or payment dispute initiated after a valid purchase may result in immediate termination of access to the Service and permanent suspension of the associated account.
In addition, BOX5 Media reserves the right to restrict or permanently prohibit the individual, account, or associated payment method from making future purchases with BOX5. BOX5 Media further reserves the right to recover any fees, damages, or costs incurred as a result of such disputes, including legal, administrative, and collection expenses.
- User Responsibility
Users are responsible for ensuring they have compatible hardware, software, and network connectivity. BOX5 Media is not responsible for technical issues, device incompatibility, or user inability to access the Service.
- Limited License
You are granted a limited, non-transferable license to stream or download media for personal, non-commercial use only. Redistribution, public display, or resale of content is strictly prohibited.
- Account Use
Each account permits one active connection at a time. Sharing of account credentials or unauthorized access may result in suspension or termination without refund.
- Service Limitations and Liability
The Service and all content are provided “as is.” BOX5 Media makes no guarantees regarding uninterrupted service, schedule accuracy, or availability. BOX5 Media is not liable for any losses, damages, or interruptions caused by acts of God, technical failures, or third-party providers.
- Conduct and Enforcement
Users may not engage in activity that disrupts the Service or violates copyright or other laws. BOX5 Media reserves the right to limit or terminate access to any user who violates these Terms or misuses the Service.
- Intellectual Property
All content on BOX5-TV, including video, graphics, and trademarks, is owned by BOX5 Media or its licensors. Unauthorized reproduction, distribution, or modification is strictly prohibited.
- Privacy
BOX5 Media respects your privacy and collects only necessary information to provide the Service. Personal information will not be sold or shared, except as required by law or for service operation.
- Changes to Terms
BOX5 Media may modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
- Termination
BOX5 Media may terminate access to the Service at any time for violations of these Terms. All disclaimers, limitations, and obligations survive termination.
- Support Communications
BOX5 does not accept customer support requests or inquiries via direct email.
All support requests, questions, and communications must be submitted through BOX5’s official website support system. Messages sent to unpublished or non-monitored email addresses may not be received, reviewed, or responded to.
- Prohibited Conduct
The following behavior is strictly prohibited in any communication with BOX5, whether submitted through the website, email, social media, or any other channel:
- Abusive, harassing, or hostile language
- Profanity or vulgar expressions directed at individuals or groups
- Threats of violence, harm, or intimidation
- Repeated or targeted harassment
- Obscene, defamatory, or demeaning statements
- Language intended to intimidate, coerce, or disrupt BOX5 operations
BOX5 reserves sole discretion to determine whether communication violates this policy.
